Terms of service

The service at chatfor.site is operated by ChatForSite. You can reach us at support@chatfor.site for anything about your account, and at privacy@chatfor.site for anything about your data.

By creating an account you accept these terms. If you are agreeing on behalf of a business, you confirm you are allowed to do that, and “you” means that business.

You upload documents. We turn them into an assistant that answers questions from those documents on your website. It answers from what you gave it and says it does not know when a question falls outside that.

Answers are generated by a language model. That means they are worded fresh each time rather than looked up, and they can be wrong, out of date, or incomplete even when your documents are none of those things.

This is the part worth reading twice. Your assistant speaks to your customers in your name, on your site. What it tells them is your responsibility, not ours.

Before you put it in front of customers, you should:

• Test it against the questions you actually get, including ones your documents do not cover.
• Keep the documents current. An assistant answering from last year’s returns policy will confidently quote last year’s returns policy.
• Not rely on it alone for anything regulated: legal, medical, financial or safety advice needs a human who is accountable for it.

We do not review, approve or monitor what your assistant says, and we do not accept liability for it.

The documents you upload, and everything your assistant produces from them, remain yours. You give us permission to store and process them only so far as running the service requires: extracting the text, indexing it so it can be searched, and passing the relevant parts to the model that writes the answer.

We do not use your documents or your conversations to train any model, ours or anybody else’s. We do not sell them and we do not share them with anyone except the suppliers listed in the privacy notice, who process them on our instructions in order to run the service.

You confirm you have the right to upload what you upload, and that doing so does not breach anyone else’s rights or any duty of confidence you owe.

You agree not to use the service to:

• Break the law, or help anyone else to.
• Upload material you have no right to, or personal data you have no lawful basis to be processing.
• Impersonate somebody, or set up an assistant that misleads people about who they are talking to.
• Attack the service: probing it for weaknesses, working around the allowances, scraping it, or putting load on it that is not a genuine use.
• Resell the service as your own without agreeing that with us first.

Paid plans are sold through Polar, which acts as the merchant of record. That means Polar is the seller for the transaction, takes the payment, handles VAT and issues the invoice. Your card details are handled by Polar and its payment processor and never reach us.

Each plan includes a number of answers a month. An answer is one reply to one visitor. When you reach the allowance the assistant stops answering until the month turns over or you move up a plan. Nothing is billed that you did not choose, and we will never move you up a plan automatically to keep it running.

Prices are shown on the pricing page and include any tax Polar is required to add at checkout. If we change a price, the change applies from your next renewal and we will tell you before it does.

You can cancel at any time from the billing page. Your plan keeps working until the end of the period you have already paid for, and then the account moves to Free. We do not refund part of a period you have started, unless the law says otherwise or we have got something wrong.

If you are a consumer in the UK or EU you normally have 14 days to change your mind about a purchase made at a distance. Because the service starts immediately, by subscribing you ask us to begin during that period and accept that you lose the right to cancel once it has been fully performed. Where it has only been partly performed you may still cancel and be charged for what you used.

You can close your account entirely from the billing page. That deletes your assistants, your documents, your conversations and your sign-in immediately, and any widget you have embedded stops answering. There is no undo and no backup you can be restored from, so cancel any subscription first.

We work to keep the service running and quick, but we do not promise it will never be unavailable. We may take it down for maintenance, and parts of it depend on suppliers whose outages we cannot prevent. No uptime commitment is offered on any plan.

We may suspend or close an account that breaks these terms, that is putting the service or other customers at risk, or where payment has failed and stayed unpaid. Where it is reasonable to do so we will tell you first and give you a chance to put it right.

You can end this agreement whenever you like by closing your account.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.

Beyond that, we are not liable for lost profits, lost business, lost goodwill or lost data, or for anything your assistant said. Our total liability for any claim is limited to what you paid us in the twelve months before it arose, or one hundred dollars if you are on Free.

The service is provided as it is, without warranties beyond these terms.

We may update these terms. If a change matters to you, we will tell you by email or in the dashboard before it takes effect. Carrying on using the service after that is acceptance. If you would rather not accept, you can close your account.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, this does not take away the protection of the law where you live.